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What’s Better Than a 10 Million Dollar Lawn Care Company?

Most in the lawn care business dream (or at least once did) of building a big lawn care company.

How does a 10 million dollar one sound?  Exciting?

The fact is, less than 1% of all lawn care companies in the U.S. and Canada gross more than $10,000,000.00 per year.

I personally like 10mm as a goal; however, I believe the ultimate achievement in business is to create a company that produces strong profits, grows and manages itself without your constant intervention.  By keeping your personal debt (monthly payments) to a minimum… meaning you have more monthly take home pay each and every month than the amount you pay out in personal expenses… you have created the ultimate freedom.

I believe freedom is the bigger goal.

A big business is a secondary goal.  Only to be fought for after you achieve the first goal.

Imagine a paid for house and cars.  Now imagine a lawn care business that runs itself and spins off more cash every month than you need to live.  You could do anything you want (within reason)… you could go anywhere you want.  This is freedom.  This is the ultimate business accomplishment.

You don’t need a 10 million dollar business or 10 million in the bank.  You simply need a consistent means to produce guaranteed cash in excess of your living expenses. 

When you’ve achieved this you will never have to make hard personal or business decisions that aren’t in your best interest.

Freedom is knowing that you don’t have to work with anyone you don’t want to, or do anything you don’t want to do or take a job you don’t want because without it there won’t be enough money to make the payments.

Too many lawn care business owners find themselves in the unnecessary position of being over loaded with debt.  Lawn service and landscape businesses that cannot service the debt ultimately go out of business leaving the owner with a mountain of debt to work off and pay back over years.

Here is how to avoid the trap:

1)     Don’t sign long term leases for office space and equipment that you can creatively avoid.  Our lawn care company could easily afford to buy and build out a multi-acre facility.  However, doing so would push us further out of the city limits resulting in higher payroll, fuel and truck maintenance costs.  Rather, we’ve found creative solutions for very efficient office, storage and facility setup that keep our costs very low and our financial obligations at a minimum.

2)     Don’t buy fancy trucks when you are starting out.  In fact, I can’t figure out why you would ever need brand new trucks.  They will almost immediately get beat up, scratched and dented.  That’s the business we are in.  Look for low mileage used trucks.  Painting a truck is cheap… a lot cheaper than buying a new one.

3)     That piece of equipment that would be really cool to own but may not be used to its full capacity should be rented on an as need basis.  Wait to purchase it or finance it until you are absolutely certain you have enough work to fully utilize it and when you are sure the payments or large cash outlay will not financially strain your business.

4)     Expanding too quickly by adding new service offerings that require the purchase of new equipment, trucks, employee’s, etc.  Think of each new service offering as a mini business.  Most businesses involve a start-up and learning phase.  Adding a new service to your service mix will work much the same way.  It is unlikely that it will be highly profitable day one.  Can you afford the financial strain it might put on your lawn and landscape company?

5)     As soon as you make some good money resist the urge to buy that new fancy truck or a bigger house.  Lots of personal debt that requires you to earn a certain size pay check every week to make the payments is bad.  When a challenging time arrives in your business if you can’t cut back your pay check you’ve got a problem.  As a result you are forced to make bad decisions within your business to ensure you can continue to take the same size paycheck as before.  Likewise, when great business opportunities come along you will be unable to temporarily reduce your pay check to capitalize on them (finance them).  Far too many business owners use their lines of credit to subsidize their personal living standards.  This is bad.  This is how businesses are slowly destroyed.  The concept of living below your means isn’t popular.  I realize this idea doesn’t sell books but it’s exactly how you get rich.

And, most important… it’s how you create freedom.

6)     Finally – I can’t improve on the wisdom of this Saturday Night Live episode.  http://www.hulu.com/watch/1389/saturday-night-live-dont-buy-stuff

Lawn Care Business Tips – February Call

Why Understanding The Lifetime Value of a Lawn Care Customer Is a Big Deal

- Demonstrates New Life Time Value of a Lawn Care Client Calculator
- The value of a lawn care / landscape client determines how much you can afford to spend to acquire clients
- Helps prove how a couple small business procedure changes can dramatically increase your revenue
- Proves why referrals matter in a major way

Topics: Answering Service, Email Marketing, Marketing Manager
- The importance of answering the phones
- Answering Service Tips
- What information to capture
- What a marketing manager does
- How to use Email Marketing

What It Takes To Grow a Lawn Care Business to 8 Figures Per Year

Question: Is it possible to grow my lawn care & landscape company from 2 million per year in revenue to 10 million per year in revenue. I do not personally know anyone in the industry doing 10 million per year. Is it possible?

Lawn Care Business Tips – January Call

Lawn Care Business and Lawn Care Marketing Tips & Advice Covered in this Call:
1) How to find workers and lawn care employees
2) How to get out of the field so you can run and grow your lawn care company
3) Your single most important responsibility as the owners
4) Growing your company – what departments do I have – what roles might you have in your business as you grow
5) A very important tip about the kind of employees you want to hire to answer the phones
6) What is a part time CFO
7) What is your role as the owner
8) What do you think of using Facebook and Social Media in your lawn care and landscape business
9) What is the best thing to do with Facebook
10) Ideas about why social media is the future
11) Should you use YouTube videos to market your lawn care business
12) How to embed your Youtube videos in your website
13) How to get commercial lawn care customers
14) Should you have a website to market to commercial landscape maintenance customers
15) What is your opinion of the future of the green industry (lawn care)
16) Is the lawn care industry the ideal service industry? Is it the best industry to start a business in
17) Is lawn care licensing requirements good? or bad? for your business
18) Business Tips and Ideas to make your lawn care business better and worth owning

Lawn Care Business Advice – December Call

Lawn Care Topics Covered on This Call:
1) Lawn Care Marketing
2) Lawn Care Postcards
3) Best Printer for Lawn Care Marketing
4) The very best type of mailer to use for your lawn care business.
5) What to watch out for when mailing post cards to potential lawn care clients.
6) Types of printers and what to look for.
7) The best kind of mailer when trying to get new lawn care customers.
8) How to create inexpensive brochures that work.
9) Best way to manage lawn care door hangers.
10) Marketing to commercial clients through the mail.
11) What is the Dream 100 concept?
12) How to handle and keep up with business receipts.
13) Is ShoeboxBoxed work it?
14) A few notes about hiring and training employees for your landscape business.
15) Line of Credit & Factoring — cash flow management.
16) Lawn Care contracts and cashflow.
17) Is discounting your service for prepayments smart?
18) Leasing office space – what to look out for and what to consider.
19) How much financial information should you let employees know?

Do you have any questions regarding tonight’s call?  Also, any good advice you can pass on based on your experience in business?

Please comment below and I will respond.

Lawn Care Business Tips – 20 Lawn Care Business Questions Answered

November 2011 Lawn Care Millionaire Call

Topics:
Lawn Care Equipment
Custom Truck Beds
Lawn Care Pricing
Registering you lawn company as an LLC
The 5 pieces of lawn care software I use at my business. (Gmail, Service Autopilot, Evernote, Drop Box, Mozy, Google Reader)
Books to read about lawn care marketing
and lots more lawn care business advice…

 

 

How To Calculate Per Man Hour Pricing for a Lawn Care Business

This video discusses pricing out each man hour of time you sell. This applies to lawn mowing, landscape, irrigation, pest control, fertilization and weed control. Any lawn care service you sell is based on selling time. This video covers lawn care pricing and as a result covers estimating lawn care and lawn care bids.

Start a Lawn Care Business – Advice on Buying Lawn Care Equipment on Credit and Why College Won’t Help You as a Business Owner

Question:

I am only 20 years old and my father and I want to start a lawn care business, we pretty much have a plan set up however he is thinking about using credit to buy the equipment. Do you think it would be a good idea too use credit too buy the equipment and hopefully depend on the income of the business to repay that? Also He wanted to make me the Boss of the business is it alright to be the boss regardless of age or not having a college degree?

Answer:

Yes.  You should be the boss.

There is a lot you don’t know.  You’ll figure it out.  That can’t slow you down or hold you up.

Starting while you’re young has advantages.  You need less money to live.  You have less responsibility.  More energy.

You’ll make up for your inexperience by working extra hard and devoting more time to learning.

You can’t be a good boss until you first become a boss.

Age doesn’t matter.  You just have to do it.

If you are willing to learn – willing to seek out experts – willing to do whatever it takes – starting a business while you are young is the way to go.

I have a college degree.  However, if I could do it all over again I wouldn’t have spent the money.

It did not help me learn how to make money.

It did not teach me anything about marketing.

It didn’t teach me about finding the best employees when it’s nearly impossible to find enough good employees.

It didn’t teach me how to manage cash flow, buy insurance, fire dishonest employees, deal with frivolous lawsuits, apologize to clients when we’ve messed up for the second time, balance working crazy hours with being married and raising quality kids, negotiating 6 figure deals and just about everything else I deal with every day.

I’ve learned everything I’ve learned because I was the boss — and I had too.

I’m highly negative on college in its current form.

However.  Though I am negative on college I’m serious about learning.

You should become a boss.

And in the evenings take Accounting at a Junior College.  You should take specific accounting, finance, technology and writing classes.

You should plan to spend serious money buying books, audio books, going to workshops and seminars, and possibly getting coached by the best in the business.

I’ve spent a lot of money doing exactly what I am recommending.  And I continue to spend money on learning.  It’s been the difference maker in my life (businesses).

Every one of my friends that is highly successful, makes a lot of money and got to that level fairly fast has one trait in common — they are constantly learning and spending a lot of money on their education.

Everyone I’ve met that takes home a 7-figure per year pay check has spent 6 figures on their education and it wasn’t at college.

And those that continue to earn 7-figures per year in take home pay probably spend 25k to 75k per year to further their knowledge and abilities.

My point — don’t worry about not having a college education.  It’s highly overrated.

But be paranoid about what you don’t know — learn as much as you can.  It will make you a ton of money and help you get there far faster than everyone else.

Another very important point…

There are no rules about what you can and can’t do or if you do or don’t deserve to be successful at a young age without a formal education.

Your dad is doing you a favor by recommending that you be the boss at 20.  It will change the rest of your life.

Most of the advice you will get about starting a business and the possibility you might fail on your first attempt — or that you should wait and get a degree first — it is terrible advice.

It’s often given by people that ‘never did it’ — ‘never went for it’ — and absolutely aren’t living their ideal life style doing exactly what excites them.

Only take advice from those that are actually ‘doing it’ — that are the kind of people you want to become.

Ignore everyone else.  They shouldn’t get an opinion.

I made all of these points because I want you to be absolutely confident that you can start building a business now — at 20 without a college degree.

An idea about learning…

A lot of people don’t like to read.  Or feel they read too slowly.  Or are so busy they don’t have time.

With an iPhone and Audible.com you can get the equivalent of a high level college education in only a couple years.

Here’s how.

Every time you are driving or performing manual labor that doesn’t require a lot of thought and focus you should be listening to an audio book or podcast by someone that has already figured it out.

The iPhone has a feature that lets you play audio books at double speed.  It is my single favorite feature.  I listen to everything at double speed in half the time.

For the very best books you should consider listening to them multiple times.  The more you hear the information — the more of it you will absorb.

You will become what you listen to and who you surround yourself with.

Regarding your second question…

Should you finance your equipment?

Yes.  But maybe No.

I’m generally negative on debt.

As a young business owner it is critical that you don’t put yourself in a position that you have to take a large paycheck.

You need to be able to reinvest most of your profit so you can grow.

You need to keep some extra cash stashed away in case something bad happens or a great opportunity presents itself.

I’ve seen owners, time and time again, increase their standard of living to the point that they need such a large paycheck that they can no longer grow their company because they don’t have enough free cash to reinvest in the company.

Or during slow months they have to use their line of credit to cover their paycheck.

I’m negative on personal debt.  I’m not opposed to it but you should work to eliminate personal debt as quickly as possible.

I am for business debt used wisely and for short periods of time.

Without going into the details… actually paying cash for everything and remaining debt free can be a very dangerous business strategy at times because it can make you so cash poor that you can’t sustain a temporary business downturn.

I have personally used business debt many times.

Once you eliminate your personal debt and start to build cash reserves you can eventually become the bank for your company.

For example, I frequently loan the companies I’m involved with money at the beginning of each year.

Until you reach this point it is very wise to have a line of credit or credit cards that you keep available but only use when absolutely justified.

The problem with debt is that most people that use it to grow a business don’t understand it and get themselves into a lot of trouble.

First, an example of how to use debt the smart way as you grow your company.

At the end of the year you will pay taxes on all of your profits for the year.  If you have 500k left over at the end of the year you will pay taxes on that 500k at your current personal tax bracket tax rate.

If you are taxed at 33% you will pay $165,000 in federal taxes.  Even if you leave all of the money in the company’s bank account for next year.  It doesn’t matter.  You will still pay taxes on that money.

So a tax strategy is to spend as much of that 500k before 12/31 on prepaid business expenses that will be incurred the following year.  Such as buying chemicals, trucks, equipment, prepaying insurance, rent, etc.

The problem with this approach is that by spending most of your profit at year end you will be cash poor at the beginning of the next season.

The solution?

You use a line of credit to cash flow the business until you stabilize — until you recapitalize your bank account.  Then you pay off the line.

You might pay 5k in interest to the bank but you saved $165,000 in taxes.

That’s a wise use of debt.  But, mismanaged it will put you out of business.

Now an example of how to misuse debt.

You start a new business.  Finance your truck.  Finance the equipment.  Buy business cards.  Form an LLC.  Get insurance.  Buy a fancy computer and business software.  Get a new cell phone.  Etc.

Then you print your first door hanger.  Knock on your first door.

Oops.  You though you would get 10 new clients for every 100 door hangers you put out.

Instead you get 2 for every 1000 door hangers you put out.

Then you bid a bunch of jobs and win the work.

But after a month you start thinking “I’m not making enough money”.

When you add up your time and divide it by the prices you are charging you’re making about $15/hr and you still have to pay your debt, gas, supplies, etc.

And.  Within a couple weeks of kicking off your business you realize there is a lot you don’t know.  Your business plan isn’t working out anything like you had planned.

So you have to change your strategy.  Possibly do work you hadn’t planned on doing.  Offer services you hadn’t planned on offering.

The debt you took on to buy equipment and trucks and business cards becomes a big burden and makes it a lot harder to turn the business into a success.

The solution.  And my answer.

Have you done anything to prove to yourself you can succeed in this business?

Have you sold any clients?  Have you made any money?

If you are 100% positive that you can get business that is profitable — meaning you’ve already done it — then financing your equipment might be a wise move.

I recommend that you use a cheap truck and used equipment until you prove you can sell work, make money, and that you actually like the business.

At that point, if you don’t have any money to buy better, more reliable equipment you should finance only what you need.

Keep in mind that a $300 blower can be purchased in 30 minutes.  Do not pre buy a bunch of equipment and store it in your garage.

You should wait until the last minute and buy it when you can wait no longer.

Finance the equipment but only the equipment you must have.

Too many businesses are started with unrealistic growth expectations — so the owner buys way too much equipment and fancier trucks and trailers than initially needed.

If you are certain you can get profitable work and you buy only what you need I suggest you finance the equipment.

Having lesser equipment that slows you down and constantly breaks down will be a detriment to your business.  The right equipment is key.

So good equipment is not something you want to wait too long to buy.

One more thing…

If you have one job that requires a specific type of equipment and you only need that expensive equipment for that one job — you are better off not doing the job.

I’ve seen a lot of $8,000 riders and $4,000 aerators purchased because the owner won his first commercial job.  The idea is that one commercial job will become five and the equipment will be justified.  However, it doesn’t always work out that way.

Unless you are fully committed to selling a lot more of that type of work — and you have a plan to make it happen — wait.

Great News if You Use the H2B Visa Program for Your Lawn Care Business!

From Louisiana Senator Mary Landrieu’s office 09/22/2011:

“Given the legislative action taken by the Appropriations Committee last night, earlier today U.S. DOL informed our team that they will delay implementing the Oct. 1 effective date of the new H2B visa wage methodology rules by 60 days. DOL will announce the 60-day delay in the Federal Register next week.” 

A lawsuit was filled on 9/22 challanging the legality of the recent H2B Visa rule change.

For more details see… Bayou Lawn & Landscape Services et al., v. Hilda L. Solis, et al.  It challenges the legal authority of US DOL to make such changes to the Wage methodology and accelerated effective date. The case was filed in the North District of Florida, Pensacola Division and registered as Case No. 3:11-cv-00445-MCR-EMT.

I am committed to a 100% legal work force.  If you are as well and you use the H2B Visa program please continue to contact your Representatives in the House and Senate to support you in this Temporary Worker Program (H-2B).

My company has and we will remain committed to fighting to protect our legal work force.

Reposted below, the DOL’s press release announcing the temporary implementation of the wage change.

See the original post at http://www.dol.gov/opa/media/press/eta/eta20111404.htm.

News Release

ETA News Release: [09/22/2011]
Contact Name: Dave Roberts or Sonia Melendez
Phone Number: (202) 693-5945 or x4672
Release Number: 11-1404-NAT

US Labor Department postpones revising wage calculations for H-2B program

Delay avoids administering the H-2B program under potentially conflicting court orders

WASHINGTON — The U.S. Department of Labor’s Employment and Training Administration today announced a 60-day postponement of the effective date for the final rule concerning the wage methodology for the temporary nonagricultural employment H-2B program. The delay will permit the various courts involved in ongoing litigation surrounding the implementation of the rule to determine the appropriate venue for the resolution of all claims and allow the department to avoid the possibility of administering the H-2B program under potentially conflicting court orders.

In consideration of these pending challenges, the department determined under Section 705 of the Administrative Procedure Act that the interest of justice would be served by postponing the effective date of the rule from Sept. 30, 2011, until Nov. 30, 2011. A Federal Register notice to that effect will be published next week.

The H-2B program allows the entry of foreign workers into the U.S. when qualified U.S. workers are not available and the employment of foreign workers will not adversely affect the wages and working conditions of similarly employed U.S. workers. The H-2B program is limited by law to a cap of 66,000 visas per year.

The department published a final rule on Jan. 19, 2011, that revised the wage methodology for the H-2B program and set the effective date of the wage rule as Jan. 1, 2012.  On June 16, 2011, in response to a challenge, the U.S. District Court for the Eastern District of Pennsylvania invalidated that date and ordered the department to announce a new effective date within 45 days.

In response to that court’s order, the department issued a notice of proposed rulemaking on June 28, 2011, which proposed that the wage rule take effect 60 days from the date of publication of a final rule. After a period of public comment, the department published a final rule on Aug. 1, 2011, which set the new effective date for the wage rule as Sept. 30, 2011, without altering the substance of the rule.

Lawn Care Business Questions I Recently Answered By Email…

“What do you do if a client says I will call you when the grass needs cut? Do you only offer weekly and bi-weekly cuts?”

Yes. We only offer weekly or bi-weekly cuts. We do not offer call in lawn
mowing or one-time lawn mowing.

“Or should I offer amazing service that is ready on a dime?”

Amazing service doesn’t mean that you give everyone everything they want.

Amazing service means that you give the clients that are the right match for you – your very best potential clients – amazing service.

You don’t owe anyone anything. Your job is to identify who are the very best clients for you (and I would suggest they are not one-time or call-in clients) and then find out what their needs and wants are and deliver to them amazing service.

Part of building a company is figuring out who you don’t want as a client. It takes a while.

But once you figure that out you can focus on being exceptional to the clients that matter most. And in return – those clients will lead you to other exceptional clients like themselves.

Trying to be awesome to everyone is a certain path to being awesome to no one.

All of this is easier said than done. All of it takes time. And in the beginning when you are trying to simply make your bills and you don’t have a
huge stream of steady new work you will have to make exceptions. However, as fast as you can you stop taking work from customers who are not your ideal client.

Also, consider this, every time you juggle your schedule and go out of your way to take exceptional care of a one time client you are using up your time and resources that could have been given to one of your current ‘ideal’ clients that is willing to pay you a lot of money for a long time.

Being awesome to clients that aren’t a perfect fit is actually unfair to all of your clients that really want to give you a steady stream of reliable business.

At our company our close rate bounces between 57% to 59% from month to month. Some clients decide to go with someone else because we are not the
right option for them – that’s fine. And often times we simply identify we are not an ideal fit for the prospect that called us.

The point is that once you determine who your ideal client is you can feel confident turning away business. Every time you turn away a less than ideal client or stop doing business with a less than ideal client your business becomes better.

“So I got a book with a chart in it that says what the going rate is for so many sqft”

This is a good place to start. But, be careful with the book. Track your own production times and compare them against the book. I’m not saying the
book will be wrong but I guarantee parts of it will be inaccurate for your business.

Likewise, the activity of paying attention to time vs equipment being used vs square feet is an important learning experience that will help you understand the numbers of your business – and ultimately price accurately.

“For the most part they (customers) seem to only be concerned about the grass length and not so much the well being of their lawns which is concerning because once winter gets here”

Some of these customers that are mowing only customers may still be good clients. You are on the right track — the better clients are those that buy multiple services — but these ‘mowing only’ clients may still have value.

Question… do you think these clients have the money to afford the extra services you want to sell? Are any of their neighbors buying these extra services?

No matter how well you present the reason why they need the service – if they don’t have the money they won’t buy.

Assuming they have the money. You don’t want to sell prevention. You want to sell immediate benefit(s).Take vitamins for example, many of us think they are probably worth taking but after 3 months of paying $40/mo if we don’t feel any different there is a good chance we will stop paying for them.

Even though we know they were probably worth taking.  The same is true for the services you sell.

If you are selling prevention such as grub worms or year long ant treatments they are much harder to sell if the client doesn’t have an immediate need. Or a really bad past experience with grubs or ants.A small percentage of your clients will buy preventative services.

The only way to increase the percentage is with a very compelling story about why it should matter to them.Sometimes statistics help make the sell.
Such as 40% of children who play in the back yard are bitten by fire ants.
As I’m sure you’ve heard before… sell benefits not features.

The reason your clients want a green lawn is because the husband of the house is tired of his mother in law nit-picking how he provides for the family or the wife’s friend down the street has the nicest / greenest lawn on the street and everyone in the neighborhood is talking about it.

There is a reason your clients want their lawn fertilized and it has virtually nothing to do with it being healthy. Their real reason for buying a service you are selling will be based on emotion.

They will use logic – such as a healthy lawn is really important and a wise financial investment – to justify their buying decision.

But, like all of us, they will make their decision on emotion and justify it with logic. So health might be one of the reasons they will buy the service but it is not THE reason and it is rarely enough of a reason to make them buy.

I used fertilization as an example but apply this line of thought to every service you sell.

Also, when they say no. Ask them why they don’t feel it’s important. Listen to what they are telling you. After a while – you’ll hear a trend.

Once you figure out the common reason(s) you will have identified your selling points.

And then, when you are ready to become even more sophisticated, ask a few of your happy clients to give you a testimonial that speaks directly to how you wonderfully solved their problem (which is one of your main selling points) and use it on your marketing pieces.

That way someone else is doing the selling for you. It’s always more believable when someone other than the salesman says great things about the company and how the company has solved this same problem for others in the past.

“I like the fact that you can charge all the credit cards in at once in Service Autopilot after completing the job which brings me to another issue I have had with first time clients. A lot of them will say that they will leave the payment under the front door floor mat which I decline and say that I have a P.O. Box that they can mail a check to or we can schedule a time for me to come by and pick it up.”

Don’t do that. Don’t pick up the check.

Neither option is sustainable if you want to build a real company. Train you clients from day one to mail you the payment or pay with a credit card.

Can you image a manager a TruGreen or Scotts or Brickman driving to each client’s home to pick up a check?

You have to set the rules for how clients will do business with you. In general the average homeowner doesn’t expect a professional company to pickup the check from under the mat. Further, I’d explain to the client how dangerous of a practice that is.

“I really am having a hard time with the billing process but I am not sure how to tell people that I only take credit cards. You say it has solved a lot of problems for you and I am hoping it will for me but relaying the message to the client without losing clients is my concern”

If you are just starting your business I wouldn’t worry too much about credit cards.

Just sell work and stay on top of your clients for payment by check.

Later you can add credit cards into your business.

I am a big believer in requiring a credit card for residential business. And there is nothing unusual about asking for a credit card.

What’s unusual is that a lot of lawn care companies do not do it. Otherwise, your clients are accustom to paying for most of what they buy with a credit card.

When you ask your client for a credit card to start service you want to approach the topic as a non issue.

Don’t make a big deal out of it. Just speak as though everyone does it and it’s no big deal.

The bigger deal you make it – or the more you try to explain it – the more likely a flag goes up in your prospect’s mind that maybe they should be concerned. Maybe they should ask some questions.

It’s easy, just say… “now all I need to get your service started today is the credit card you want to use to pay for your service with each week.”

silence…

They will either give it to you or they will ask a couple questions. It’s no big deal.

A few clients won’t go for it – and as far as I’m concerned that’s fine – we are not for everyone.

If you want the premier service in town it costs a lot of money to run that kind of company. We can only work with clients that will pay us enough money and work under our terms so that we can afford to continue to be the premier service.

That’s not a cocky or prideful attitude… it’s a fact.

We hire legal workers, we are licensed, we have insurance, we use the best products, our team is trained better than anyone else, we sharpen our blades daily, on and on and on. That costs money.

Again, I’ve found that asking for a credit card is a non issue. It was only an issue when I first started doing it and there was hesitation in my voice and I tried to over explain it. Once I figured that out and changed my approach it was never again a major issue.

I do believe that it is important to present yourself as a professional operation that has their act together. If the client purchasing your service sees you as a less professional low cost provider they will hesitate to give you their credit card.

“I have lost one client to a low baller although I gave her quality service. Do I still try and advertise to them?”

Absolutely! And it happens all the time.

We have clients come back all the time. And when they come back they typically stick around for a really long time. So yes, continuing to
market to / stay in front of clients you wish you had never lost is a smart business strategy. And frankly it’s one we have done a poor job at and need to work on. But it is very smart.

“In your vids you mentioned getting out of the field asap. I have a guy who I feel is a great worker. I took him with me and he worked out great. The problem is I don’t have an office. So I keep my trailer at my place. I don’t like bringing work associates to my home so getting the tools to him to use is one issue. Another is the truck. I like my truck because it is newer and clean looking. I don’t want him towing the trailer around with his not so new or clean looking truck. Yet at the same time I am not going to let him drive my truck. Should I be concerned with getting another truck and an office to store the tools and give a location for employees to go instead of my home?”

The short answer is you do what you’ve got to do to get by until you can afford to do it right.

Don’t get an office. It’s overhead you absolutely don’t want at this point in your business.

What about a storage unit for your equipment? And until you completely trust your worker you can meet him at it every morning to open it up.

Regarding the truck, you can start out with a cheap truck and a cheap $600 paint job. There are lots of options.

The way to think about it is that you are building a company for the long term. It won’t be perfect at first. Be creative and start simple. Your job, over the coming years, is to improve.

Someday you’ll have an office.

Someday you’ll have better looking more dependable trucks. Someday…

For now all that matters is selling work. If you can’t do that over and over again there will never be enough money to make the company great.

“Is there a certain amount of time before the season ends that you stop advertising a certain service and start advertising the service for the upcoming winter?”

The only thing I would stop is aggressive print marketing. Maybe 30 to 60 days before the end of the season. But not to new homeowners.

Timing is very important. I tend to think that if a homeowner is unhappy with their service but there is only one month left in the season they tend to stick it out vs. confronting the service provider.

Most people don’t like the process of firing their lawn company.

Another example, I’ve not been overly successful marketing lawn care in the winter (but I haven’t tried hard enough). It’s easy to put off a buying decision when you are not under a deadline to get the lawn mowed. So advertising too early doesn’t usually work very well.

However, be careful with this advice as I believe that if done right marketing in the off season can work. I’ve just not put enough effort into figuring out how.

There is a huge advantage to be had if you can get to your prospective clients before your competitors can.

“I have also gotten referrals from clients but I felt the leads location was a bit too far for me to travel so I gave the lead to another friend who is doing lawn care who is down the road from the location. Should I have done this? If not, what should I be concerned about?”

You are right to not take the work if it is not in your local area.I am very careful who I refer. If you are absolutely certain your friend will take great care of the prospect — fine, refer him.

If you have any doubts — do not give out his name. I believe the vendors I refer get associated back to me. So I refer only those I am absolutely confident in. With that being said, if I have someone else I can refer them too – I always do.

In the perfect world our clients would see us as the company they can call anytime they need a service provider of any type and we could provide a reference. We want to be their trusted source.

Do I Need QuickBooks for My Lawn Care Business and What Software and Payroll System Do You Use?

Click To Hear My Answer

Summary of my Answer below (and a bit more info)…

I’m often asked what software we use at my lawn care maintenance company and how we handle payroll.

Likewise, I’ve been asked a number of times if lawn care companies should use QuickBooks.

The audio above is from late 2010 but it answers a number of the questions I’m asked over and over again.

In a future post I will talk more about QuickBooks.

Here are some quick notes about the software setup we currently use at our lawn care company…

1) Service Autopilot runs the company

2) QuickBooks for accounting sync’d with Service Autopilot

3) We do not manage our own payroll or use QuickBooks for Payroll.  We track hours, salary and bonuses in Service Autopilot and call payroll into McBee weekly on Mondays before 12 noon.  The payroll checks are overnighted to our office.  They are stamped with my signature and we hand them out on Wednesday.

4) Some team members use Mailtrust.com for email but most use Gmail.  (Gmail checks non Gmail email accounts so Gmail essentially replaces Outlook)  I do not like Outlook because it is slow and not accessable from anywhere – so this is my preferred approach.

5) We use MS Word and MS Excel.  As Google Docs continues to improve I anticipate we will eventually move all of our documents to the cloud and off individual computers.

6) We backup our internal data (docs, images, etc.) to Mozy.

7) We do not have to back up any of our primary business data as it is all stored within Service Autopilot.  SA automatically encrypts our data and handles all the internal and external backups.

8) We still run the desktop version of QuickBooks so we back it up to Mozy.  Long term, we plan to move to QuickBooks online.  However, the online version of QuickBooks hasn’t been as reliable as it needs to be for us to make the move and it’s feature set is lacking.  I’m hopeful the online version of QuickBooks will be an option in 2012.

For new lawn care or landscape businesses or young lawn care businesses I do not recommend QuickBooks.  I think something like Service Autopilot is sufficient.

We’ve been running a ‘work from anywhere’ business since the beginning of 2005 when the company was officially launched.

Back then we didn’t have Service Autopilot so I wrote a web based program to track calls, schedules, customers and to do’s.  We’ve always been web based and it’s the only way I would run  the business.

The only other significant software that I can think of — that we use daily — is the software that comes with Fleet Matrics which is our GPS system we have in 25 of our trucks.

In the audio file above I mention moving away from iPhones and moving to Sprint.  We did not make that change.  We use AT&T for our phones and Sprint for the air cards in the laptops in our trucks (not all the trucks have laptops).

Other than flowers and mulch we generally stay away from landscape work or hardscape work — so we do not use landscape design software.  We do irrigation installs and sprinkler repair but we run all of that through Service Autopilot.  At this point our irrigation install jobs are not so large that we need design software.

 

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